Documentation Wiki

Getting Support

Help and support for PostNuke is given through the support forums at http://community.postnuke.com∞ . If you have a problem that you are unable to solve yourself, feel free to post on the forums regarding your problem. There are many volunteers who help out on the forums who will be very happy to help with your problems.

It is understandable, however, that these volunteers often become frustrated when users repeatedly ask questions which have already been answered numerous times before, or are already substantially documented. For this reason, we ask that you follow a few rules when posting support requests:

• Operate a policy of ‘help yourself’ where possible. Before posting, ensure that you have read from start to finish all relevant documentation, and have tried everything you can think of to rectify the problem.
• A Google search for a specific error term, will often turn up results, so if your problem is not PostNuke specific, try this.
• When you visit the forums, search for at least 15 minutes before posting. You will often find that searching the forums for a solution is much quicker than waiting for someone to reply to your question. Thousands of questions have already been answered, and the forums are a great library of solutions to errors and problems. The search function works best with specific error terms and phrases, and with the ‘search for all terms’ radio button checked.

The pnForums∞ now have posting guidelines available, please read these before posting.

Commercial Support

You can find consultants/companies offering commercial support options at PostNukePro.com∞. Visit the site and review the directory to get information about the options available.


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